Source: https://www.gocovi.com/support/

Support · managed IT for growing companies

# We keep it running.

Your IT people. And so much more.

Covi Support is your outsourced IT team: help desk, devices, security, backups and a technology plan, run by people who know your business. A U.S.-based team serving growing companies nationwide.

[Let's talk](https://www.gocovi.com/contact/) [What’s included](https://www.gocovi.com/support/#included)

Sound familiar?

“I’m not technical. But I’m the one everyone asks.”

“Who still has access?”

“IT spending is always a surprise.”

When IT is nobody’s full-time job, it lands on whoever answers first. Covi takes it off their plate, so your team can get back to the work they were hired for.

What’s included

## Everything it takes to keep your team working and your business protected.

### Help desk and devices

A real team to call, email or message. Computers, phones, printers, Wi-Fi and networks, set up and looked after.

### People in, people out

New hires ready on day one. Leavers closed out the day they go, with nothing left open.

### Security and recovery

Sign-in protection, monitoring, backups and a tested plan for getting back to work when something goes wrong.

### Roadmap and budget

A technology plan tied to where the business is going, with upgrades and spending you can see coming.

Your IT team

Keeps the day-to-day running

Daily tickets Your systems Knows your people

Covi

Takes what stretches them thin

Overflow After-hours Projects on hold Business apps

One team. Nothing falls through.

Already have IT people?

## We work alongside them, not instead of them.

Many of our clients have an internal IT lead. We take the overflow, the after-hours, and the projects that keep getting pushed to next quarter, so your team can focus on what only they can do.

How Support runs

## Always on. Always looking ahead.

**Always on** Monitoring and help desk, every working day.

**Monthly check-in** What came up, what we fixed, what’s next.

**Quarterly review** Security, spending and the roadmap, in plain words.

**Annual refresh** Next year’s plan and budget, agreed before the year starts.

Questions we hear

## Managed IT support, answered.

### What does managed IT support include?

With Covi, it covers help desk, devices and networks, onboarding and offboarding, security, backups and recovery, and a technology roadmap and budget.

### Do you work with companies across the U.S.?

Yes. Covi is a U.S.-based team serving growing companies nationwide. Support is remote; on-site visits aren’t part of the service.

### We already have an IT person. Is Covi still a fit?

Yes. We work alongside internal IT, taking the overflow, after-hours coverage and projects so your team isn’t stretched thin.

### How much does it cost?

You’ll always see the scope and price before anything starts.

### What size companies do you support?

Growing, entrepreneurial companies, typically up to about 250 employees.

Running smoothly? Then we make it better.

[Explore Innovate](https://www.gocovi.com/innovate/)

## Tell us what’s landing on the wrong desk.

Start with a Discovery Conversation. We’ll listen, ask good questions, and tell you straight whether we can help.

[Let's talk](https://www.gocovi.com/contact/)